Refund policy
These products are non returnable. Products can be replaced only if your order(s) is in a damaged/defective state or is expired or in case you’ve received an incorrect product - in this case the customer has to notify us within 24 hours from the time of delivery, any later than this then the request will be considered invalid. Such products will only be considered if they are in their original packaging, in an unused and sealed condition. You can accordingly raise a return / exchange / refund request by writing to us at crm@oradorobeauty.com stating the exact reason of such return / exchange request along with Order ID details, images or video highlighting the issue and the invoice for our reference.
Returns/Replacement will not be accepted under the following conditions:
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged;
- Product Label is tampered with;
- Product has been opened, used or altered;
- If request is initiated after 24 hours of order delivery; and
- Free product or sample given by the Company.
We will be responsible to pick the item from you. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels, free accessories or sample products and barcodes intact.
If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Further, you should refrain from taking delivery of products if they appear to be damaged, incorrect or tampered with.
Ora d’oro Beauty will not charge for replacement of wrong products (incomplete / incorrect / damaged / expired) are received by the user.
In cas of non availability of replacement such eligible refunds are processed within a period of 10-15 business days from the date on which Ora d’oro Beauty receives returned goods. For all Online Payment orders, the refund will be processed to the same account from which the payment was made. For cash on delivery transactions, we will initiate a bank transfer of the refund amount against the billing details shared by you.
Redemption of any voucher or coupon, Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable. Coupon codes shall be deemed to be used even if you cancel the order.
